Travel
Australia Now
Australian Company Number 089 595 415
Travel Australia
Now P/L and www.asiacarhire.com
User
Agreement and Terms and
Conditions
Our
business provides an online facility where the client/customer
can compare multiply vehcile selections available to us
by established 4WD, campervan, motorhome companies and
businesses within Australia. All vehicle specifications,
images, lists of inclusions and terms and conditions are
proved solely by the rental companies and business offering
those vehicles and may change at any time without notice.
All vehicle information is presented in a clear and simple
way that enables for easy comparsion for the client/customer.
Images
are for illistration purposes only and may vary from the
actual vehicle provided. As vehicles may be upgraded or
changed at any time the images may not show all variations
within a vehicle category.
Contract/Agreement:
The contract is between Travel Australia Now incorporating
the web site www.asiacarhire.com and www.travelaustralianow.com
- either operator or agent - and any person (client) travelling
or intending to travel on an itinerary or tour supplied.
This agreement shall be interpreted in accordance with
the law of Northern Territory in the Commonwealth of Australia.
The actions, claims, demands or suits arising out of this
agreement shall be exclusively justiciable in the courts
of the said state. Travel Australia Now has the sole authority
to vary or omit any of these terms.You will agree to verify
the information with the provider of the service should
you take any action after reading these pages.You will
agree to indemnify Travel Australia Now, it's staff, it's
sub-contractors/agents and www.asiacarhire.com and it's
websites, and all other access providers that enabled
you to access this site for all foreseeable and unforeseeable
results of any actions you take based on the material
contained in this site.
Booking
requests are only accepted on the condition that Travel
Australia Now User Agreement and Terms and Conditions,
and the terms and conditions that apply to the relevent
rental vehicle have been read and understood, and that
You Agree To Accept Them.
Travel
Australia Now takes all measures available to them to
maintain the Terms and Conditions for the vehiocle rental
supply businesses and companies and specifications for
their vehicles are current and up to date but accepts
no responsibility for changes made by supply companies
that do not appear within this and all our web sites.
Rental supply businesses and companies may also apply
minimum rental terms during busy periods such as Chritmas
and summer peak season, easter and school holidays and
other selected event dates such as Bathhurst weekend.
Quotations: All quotations are subject to availability
of vehicles and services quoted and are not guaranteed
until the deposit or full amount whichever is quoted in
the quotation of the selected vehilce is received and
booking confirmed. Some quotations will have validity
dates (refer to Smart Rates and Flex Rates) on them and
if a deposit is not received by that expiry date then
the quotation will automatically cancel without notification
to you.
Calculation
on vehicle hire: Suppliers we use and/or their agent
'Travel Australia Now' will not honour calculation errors.
Should a calculation error occur the supplier will charge
for the shortfall at pickup. (this is part of the suppliers
terms)
Bookings: To secure a booking, Travel Australia
Now requires a completed Booking Form by the client, or
the parent/legal guardian (if the client is under 18 years)
and payment details (credit card number, expiry date,
name on card, address and contact details). A booking
is valid from the date Travel Australia Now confirms acceptance
in writing and when Travel Australia Now receives the
client's returned confirmation section of the ticket signed
by the client. Travel Australia Now reserves the right
to decline any booking at their discretion.
Payment: All payments will not be processed until
the vehicle is confirmed as available.
A
deposit or full payment of the daily basic rental (including
if selected inclusive rates) will be required to confirm
any booking. Deposit and Full Payment conditions for certain
products may vary and we will advise you in writing of
these conditions at the time of quotation.
1.)
If your rental pick-up is within 45 days from the booking,
Travel Australia Now require full payment of the total
daily basic rental or total inclusive daily basic rental
charges. The client/customer is then to apy any applicable
oneway fees, remote locations fees, excess or bonds, cleaning
bonds, Airport fees, 2.5% Stamp Duty and Adminstration
fees, Gas Bottle fees, any associated fees which may vary
from supplier to supplier and optional extras direct to
the supplier at pickup.
2.)
If your rental pick-up date is 45 days or more from the
time of booking, Travel Australia Now require a deposit
of $200.00 or (other nominated deposit amount please refer
to your quote), with the balance of the total daily basic
rental charges payable 45 days prior to pickup date. We
will send a reminder email before the balance is due.
We will then access the credit card detail supplied at
booking for the balance of payment.
Credit
Cards-Suppliers: Various suppliers now have an additional
surcharge on any transaction. Please see your quote for
details
Credit
Cards-Travel Australia Now: We accept Visa and Mastercard.
Card Surcharge any Payment to Travel Australia Now direct
then the agent Travel Australia Now will apply a 1.5 %
surcharge for all credit card transactions.
A
Rental Voucher will be emailed to you. Please check that
all the details are correct. The Rental Voucher is only
valid when the total balance has been processed. You are
also required as part of these terms and Agreement to
sign the 1st confirnmation page of the same Rental Voucher
and fax, mail or scan this page to Travel Australia Now
within 72 hours.
Fax:
+ 61 8 8945 0788
Scan: info@travelaustralianow.com
Post: Att Confirmations Department, Travel Australia
Now, GPO Box 3410, Darwin, NT 0801 Australia
Final
Payment: In the case of non-payment of the balance
by the due date, Travel Australia Now will treat the booking
as cancelled unless the client/customer communicates to
the contrary.
Final
payment conditions for certain products may vary and we
will advise you in writing of these conditions at the
time of quotation.Some operators will request the balance
of payment only at pickup prior to travel. This will be
advised of this in your quote by Travel Australia Now
if this is applicable.
Prices:
All prices will be quoted in Australian Dollars. Please
use a currency converter to check the cost. All prices
include Australia Goods and Services Tax of 10% and New
Zealand Goods and Services Tax of 12.5%.
Exchange
Rate / Currency Variations: All credit card transactions
are conducted in Australian dollars. Due to exchange rate
fluctuations there could be some variance in the amount
refunded compared to the amount initially charged. We
do not accept any liability for variances up or down.
Refunds by credit card can take up to 45 working days
or more depending on the renter’s Financial Institution.
Cancellations: Must be in writing and can either
be per email, facsimile, or by letter. No cancellation
will be accepted unless received in writing, signed by
the hirer and received by us directly from you. The date
that we receive the cancellation notice is the date that
it is deemed cancelled.
Cancellation Fees: The deposit less $75 administration
costs will be carried forward towards future booking deposit
made by Travel Australia Now (this is at the sole discretion
of Travel Australia Now ) if cancellation is made more
than 30 days prior to travel. Deposit will be held for
6 months from date of cancellation.
Each suppler varies in their terms and conditions. We
supply you the client with the correct terms of the supplier
when we quote your enquiry or ticket your booking based
on the relevant suppllier. It is part of the booking requirements
that you read, understand and accept the suppliers terms
and conditions.
Refunds
will not be made for bookings cancelled due to inclement
weather. We strongly recommend that you take out travel
insurance, including cancellation insurance and effects
of Force Majeure !
Important
Please Note: There is no refund for late pick up or
early dropoff or return of vehicle for any reason whatsoever
and the full cancellation policy is effected by all suppliers.
Here
are the following Major Suppliers Cancellation Fees not
including Travel Australia Now fees (excluding agents
adminstration fee and deposit). For the Cancellation Fees
applicable for your booking please refer to your quote
for details and links.
MAUI
- Cancellation Fees:
If cancelled 21 days prior to pick up - No Fee
If cancelled 21 to 7 days prior to pick up - 20% of Gross
Rental
If cancelled 6 to 1 days prior to pick up - 50% of Gross
Rental
If cancelled on the day of pick up or no show - 100% of
Gross Rental
If vehicle is returned early for any reason whatsoever
- No Refund Available
There is no refund for late pick up or early return of
vehicle
BACKPACKER.Cancellation.Fees
If cancelled 25 days prior to pick up - No Fee
If cancelled 24 to 6 days prior to pick up - 15% of Gross
Rental
If cancelled 5 days prior to pick up - 40% of Gross Rental
If cancelled on the day of pick up or no show - 100% of
Gross Rental
If vehicle is returned early for any reason whatsoever
- No Refund Available
There is no refund for late pick up or early return of
vehicle.
BRITZ
- Cancellation Fees:
If cancelled 21 days prior to pick up - No Fee
If cancelled 21 to 7 days prior to pick up - 20% of Gross
Rental
If cancelled 6 to 1 days prior to pick up - 50% of Gross
Rental
If cancelled on the day of pick up or no show - 100% of
Gross Rental
If vehicle is returned early for any reason whatsoever
- No Refund Available
There is no refund for late pick up or early return of
vehicle
APOLLO
Cancellation Fees
If cancelled 25 days prior to pick up - No Fee
If cancelled 7 to 24 days prior to pick up - 20% of Gross
Rental (minimum $250)
If cancelled less than 7 days prior to pick up - 50% of
Gross Rental
If cancelled on the day of pick up or no show - 100% of
Gross Rental
There is no refund for late pick up or early return of
vehicle.
TRAILMASTER
Cancellation Fees If cancelled 25 days prior to pick-up
No fee
If cancelled from 24 to 7 days prior to pick-up 15% of
gross rental
If cancelled 6 days or less prior to departure 40% of
gross rental
Or a No show 80% of gross rental If vehicle is returned
early for any reason whatsoever, no refund available.
In the event of ANY cancellation, the deposit will not
be refunded.
KEA
Cancellation Fees
Fees in Percentage of Gross Rates if: 25 days before pick-up
= No fee
24 days to 6 days before pick-up = 15%
5 days to 0 days and no show = 50%
If vehicle is returned early = No Refund available
AROUND
AUSTRALIA MOTORHOMES Cancellation fees
Other than for exceptional circumstances and then entirely
at the discretion of the manager, the following fees will
apply for cancellations after confirmation of booking
(payment of deposit):
A $75.00 cancellation administration fee will apply to
all cancellations.
Within 30 days prior to pick-up: $500.00
Within 7 days prior to pick-up: 50% of rental cost
If cancelled on day of pick-up or a No Show:
No refund available If vehicle is returned early: No refund
available
4WD
Hire (Brisbane) Cancellation Fees
The following fees will apply to cancellations.
If cancelled 25 days prior to vehicle collection: No Fee
If cancelled 24 - 7 days prior to vehicle collection:
15%
If cancelled 6 days prior to vehicle collection: 50%
If cancelled less than 6 days: 100% and/or at the discretion
of Four Wheel Drive Hire Service
Problems:
In the event that a client has a complaint about any of
the travel arrangements, they must advise the relevant
supplier at the time in writing and inform Travel
Australia Now in writing. This will assist settlement
of any grievance or complaint. We at Travel Australia
Now will do our utmost to resolve any discrepancy that
arises.
Any disputes including over the quality, fitness and
condition of the product, depot staff, supplier delays,
rental rates, security excess and bonds, associated fees
and road restrictions is between the client and the product
supplier solely and as such Travel Australia Now cannot
be held liable for any problem with the product supplied
or not supplied and the suppliers service.
" The Australia 4 Wheel Rentals Group will NOT accept
responsibility for any/the loss or damage or injury caused
to any passenger. Travel Australia Now accepts no liability
for personal injuries and losses.
It is the client's responsibility to choose a trip within
their capabilities.
We
strongly recommend that full travel insurance and including
cancellation insurance be obtained. Unforeseen circumstances
that may require you to cancel travel plans can be very
costly. In most cases this will incur a heavy penalty
including total loss of the hire costs paid by you. Please
ensure you have adequate travel insurance cover.
You
must read the Terms and Conditions that apply to the vehicle
you wish to hire prior to making a reservation request.
Any cancellation fees that apply are additional to
the forfeiture of the reservation deposit amount.
When
calculating the cancellation fees the calculations will
be based on the full listed retail rate of the supplying
rental company and not on any discounted rates.
This
site is provided by Travel Australia Now www.asiacarhire.com
and it's websites for the purpose of providing travel
information and bookings with selected travel agents and
tour operators. By booking or purchasing any service offered
on this site an agreement arises between www.asiacarhire.com
and it's websites(us) and the customer(you).
We
will endeavour to provide accurate information on the
following:
- Hire
car services provided.
- Availability
of services.
- Fees
and charges of services.
- Any
other relevant information regarding the services.
The
customer acknowledges and agrees that many events relating
to the services displayed on this site are beyond our
control and such we are not liable for such occurances
including:
- Price
fluctuation.
- Cancellation
or class of vehicle booked not available.
- Variation
of services.
- Conditions
of travel.
- Currency
of information.
- Non
performance of services by suppliers or rental companies
- Rental
companies accountability
Other
Conditions: Travel Australia Now, it's directors or
employees as operator or agent finalises all arrangements
for these products on the express condition that it shall
not be held liable for any injury, loss, accident, delay
or irregularity which may be occasioned either by reason
of any defect in any vehicle, vehicle delay, vessel or
equipment or by Acts of God or through the acts of default
of any company or person engaged in conveying the passengers
or in carrying out our arrangements of the tours or otherwise
in connection herewith. Travel Australia Now reserves
the right to change any of the facilities, services or
prices described in the information provided.
Travel
Australia Now accepts no liability for any action or activity
undertaken by the client arranged independently or Travel
Australia Now while on holiday. Travel Australia Now shall
not be liable to compensate clients for associated expenses
incurred as a result of their booking. No refund will
be made for any unused services that are included in the
price.
We reserve
the right to levy any government increase in local taxes
that may be introduced after the publication of this site,
however, we will make every effort to ensure that you
are notified of any of these matters either prior to your
booking or as soon as practicable after we have knowledge
of such increases.
Rates and Conditions quoted in our brochures and/or documentation
are subject to change without notice.
Please note that the car, campervan and motorhome rental
companies reserve the right at their sole discretion to
restrict vehicle movements in certain areas due to adverse
road or weather conditions.
Once
the hire commences: When the rental vehicle has been
collected, and the rental agreement contract between the
hirer and the rental supply company has been signed, the
Terms and Conditions contain within that contact apply
in full.
Should there be any amendment such as shorten or
extend the hire once the hire has commenced, the hirer
will have to deal directly with the rental supply company
and not us at Travel Australia Now, though we will assist
to provide some general informations. Any decision made
will be between you and the rental supply company.
Disclaimer:
Illustrations and text in any of our brochures/documentation/web
page are representations only of the product depicted.
Variances in actual products offered could occur due to
modifications and/or upgrades to the product design.
Some
further definations to make these terms more explanitary
are at FAQ - Definations of
Terms.
Terms
updated 19th at 11.43pm November 2006. Clients with existing
booking prior to this date wishing their terms again please
contact our Email
info@asiacarhire.com.
